Privacy Policy
This privacy policy applies to Civic Future Lab Ptd Ltd ATF Voyce Futures Trust (ABN 81 871 862 044) and is specific to the project known as the Great Plastic Rescue and our handling of personal information. The Great Plastic Rescue supports organisations impacted by single-use plastic bans in Australia, to ensure that valuable materials do not end up in landfills. We do this by providing a service that allows organisations to pledge their surplus stock.
The Great Plastic Rescue generally provides services to organisations, as opposed to individuals. The nature of our services means that, for the most part, we collect information of individuals in their professional capacity. For example, we collect contact information of an organisation’s nominated contact person. We do understand the importance however, of protecting personal information that we collect and hold, which is an important aspect of our relationship with organisations.
The Great Plastic Rescue applies the privacy principles set out in the Australian Privacy Act 1988. The privacy principles guide how we collect and manage your personal information, including (but not limited to):
being transparent about our personal information handling practices;
limiting collection of personal information to that which is necessary for our functions;
understanding our services, and restricting our use and disclosure of personal information in that regard; and
taking reasonable steps to keep the personal information we have secure.
Personal information we collect
Personal information is information that identifies a person (or could reasonably lead to them being identified).
When undertaking our functions, we collect limited personal information. The types of personal information we may collect and use depends on our relationship with you. We may collect personal information directly from organisations or people who visit our website. We may also collect personal information that is provided to us by our partners.
Depending on our relationship with you, and the how you interact with us, the personal information we collect may include:
Name
Contact information (such as your phone and/ or email)
Enquiry or communication information
Details about your organisations’ recycling needs
Website analytics information, including through the use of cookies
Access and correction request or privacy complaint information
When we collect personal information
We collect personal information when you:
Visit our website
Send us an enquiry or communicate with us via phone or email
Complete a webform available on our website
Contact us via social media
Send us an access or correction request, or make a privacy complaint
We may also collect personal information that is provided to us as part of referrals from our partners.
Why we collect and use personal information
We collect and use personal information for a number of reasons, including to:
Provide our services
Respond to your enquiries, and communicate with you
Respond to your request to access or correct your personal information
Respond to your privacy question or complaint
How we make sure your information is accurate
From time to time, we may confirm your information to ensure the personal information we hold about you is accurate, complete and up to date.
Who we share your personal information with
Our service providers
The Great Plastic Rescue uses external parties (i.e., service providers) to help us manage aspects of our service. In order for our service providers to provide their services, we may share personal information that relates to the services being provided. We have contractual arrangements in place with all service providers that includes strict security and data breach reporting controls. We also ensure service providers only process personal information for the purpose it was provided to them and not for any other purpose.
The Great Plastic Rescue uses external parties to provide services such as:
Website services, including webforms available on our website
Website analytics services
Integrated marketing platforms
Logistics service providers
Our partners
The Great Plastic Rescue may partner with a number of organisations including the government agencies and peak bodies such as the National Retailers Association. We may share personal information with these organisations as part of providing our services.
We do not otherwise sell or share personal information with any advertisers, sponsors, content providers, media outlets, law enforcement or any other person or entity, unless:
We have your express permission; or
There is a lawful ability or requirement for us to do so.
Remaining anonymous
There may be times where we are able to interact with you anonymously or through the use of a pseudonym, such as, when you contact us with a general question.
However, due to the nature of some of our functions and services provided, we may be unable to interact with you anonymously.
How we manage your personal information
The Great Plastic Rescue holds limited personal information. The personal information that we do collect and use is securely managed and destroyed, whether it is held in hard copy of electronic format.
The personal information that we hold is stored and secured within Australia. We also use service providers to store specific types of personal information (such as integrated marketing platforms, website analytics information) on our behalf. The personal information stored by service providers relates directly to their functions and services.
We keep your personal information for different periods, depending on the purpose that it was collected for. Where we no longer require personal information for the purpose it was collected, we will securely destroy that information.
Protection of personal information from unauthorised access, disclosure, alteration or loss is a priority for us. Any concerns about the security of personal information collected or used by The Great Plastic Rescue should be reported to us via hello (at) greatresinrescue.co
Our use of cookies
The Great Plastic Rescue website uses cookies. A cookie is a small piece of data that our website asks your browser to store on your PC, laptop, smartphone or other device. Cookies act like signposts, markers or tiny pieces of memory that enable us to give you the best experience possible when visiting our website.
You may choose to disable all cookies, however, the use of cookies by The Great Plastic Rescue supports your use of our website. Disabling our ability to deploy cookies may prevent you from using the website with ease.
If you wish to disable, prevent or clear all cookies from your browser, you can follow the instructions available on your web browser, here.
Interacting with our social media accounts
The Great Plastic Rescue maintains a number of social media accounts including Facebook, Instagram and LinkedIn, and you may choose to engage with us via these accounts.
Before you send us information via our social media accounts, please be aware that personal information supplied to us through or posted by us on any social media platform becomes captured by that platform’s privacy policy. As such, you may choose not to share personal information with us via our social media accounts, and contact us directly via the Contact Us form on our website.
Access and correcting your personal information
The Great Plastic Rescue supports your right to:
Access personal information we hold about you, or
Correct your personal information, where you think that it is inaccurate, incomplete or out of date.
If you would like to access personal information that we hold about you, we are happy to tell you what it is. We will not, however, tell someone else what personal information we hold about you (unless you permit us or there is a lawful ability or requirement to do so).
Please contact us if you would like to access your personal information, or if you think that the information we hold about you is incorrect, out of date or misleading.
If you submit a request with us, where the personal information that we hold about you is owned and controlled by one of our partners, we will direct you to the appropriate organisation.
Send us your questions or concerns
If you have a question about this Privacy Policy or are concerned about how we handle personal information, please contact us.
Email: hello (at) civicfutureslab.com.au
If you have made a privacy complaint and are not happy with how we responded to your concern, you are able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC’s process is available here.
Policy updates
We may decide to update this Privacy Policy to ensure that our personal information handling practices are correctly reflected. If we make a change to this Privacy Policy we will publish the revised policy on our website.
Policy last updated: 4 September 2023